Terms and conditions

These terms apply when you create a Servdo account, use the Servdo admin, or publish a booking page with Servdo. Creating an account, or agreeing to a later version, means you accept the version in force at that time.

1. Who we are

Servdo provides booking software for businesses that go to their customers. Questions about these terms go to support@servdo.com.

2. The service

Servdo gives you a booking page, a travel area, a plan for the day, card payments through Stripe, reminders, and the other admin tools shown in the product. We may change, add, or remove features. We will take reasonable care to keep the service available. We do not promise that it will be uninterrupted.

Your public website can stay online when these terms change. You need to agree to a published version before you can continue using the Servdo admin. After the agree-by date for that version, the booking page stays closed until you agree. The rest of your public site can stay up.

3. Your account

You must give accurate details and keep your sign-in details safe. You are responsible for anyone you allow into the account, and for the services, prices, and availability you publish.

You must have the right to offer the services you list, and a lawful reason to collect and use your customers' details for those bookings.

4. Your customers

A booking on your page is a contract between you and your customer. You set the service, the price, the place, and your own rules for changes and cancellations. Servdo is not a party to that booking and does not employ you or your staff.

You are responsible for the customer information you store in Servdo, including names, contact details, addresses, and visit notes. Use it to run your business, and only where you have a lawful reason to do so.

5. Trial and subscription

A new business can use Servdo free for 14 days. No card is required to start the trial.

After the trial, a subscription is required to keep using Servdo. Current prices are shown at https://servdo.com/pricing. A monthly plan is billed each month. An annual plan is the yearly price, paid once. A referred monthly plan may include an introductory discount. After that discount ends, the regular monthly price applies.

You can cancel at any time from the subscription page. Cancellation stops future subscription charges. We do not refund a period that has already started, except where the law requires a refund.

The maternity benefit has its own terms at https://servdo.com/maternity-benefit/terms. Those terms apply to that benefit as well as these terms.

6. Other charges

Online bookings include a platform booking fee, currently 0.5% of the booking amount, plus Stripe card processing fees. A custom domain is optional and is charged separately, currently £19.99 a year.

Processing fees, domain costs, and other third-party charges stay payable when a subscription price is reduced, including under the maternity benefit.

We can change these charges by publishing a new version of these terms, or by showing the new price in the product before the next charge.

7. Payments

Card payments are processed by Stripe. To take card payments you connect your own Stripe account, and Stripe's terms apply to that account. Servdo does not store your customers' card numbers.

8. Your content

You keep ownership of the text, images, and other material you add. You give Servdo permission to host and display that material so we can run the service, including on your public site.

Do not publish anything unlawful, or anything you do not have the right to use.

9. Acceptable use

Do not misuse Servdo. That includes trying to break into the service, interfering with another business, sending spam through it, or using it for anything unlawful.

We can suspend or close an account that breaks these terms, or that we reasonably believe is being misused. Where we can, we will tell you first and give you a chance to put it right.

10. When a subscription ends

If you cancel, or the subscription otherwise ends, your pages, bookings, and other business data stay available for 6 months. After that, that data is deleted. You can ask us to delete it sooner by emailing support@servdo.com. We keep your contact details until you ask us to delete them entirely. The business name stays on the record so it can be found.

11. Changes to these terms

Each version is the date it is published. The summary says what changed. The agree-by date is the last day the booking page stays open if you have not agreed.

When a version is published, we email the business owner from notifications@servdo.com. You need to agree before you can continue in the Servdo admin. If you do not want to agree, you can send questions to support@servdo.com from the terms page.

12. Liability

Servdo is a tool for running your business. We are not responsible for the services you provide, your customers, or the bookings you take.

Nothing in these terms limits liability that cannot legally be limited. Apart from that, we are not liable for lost profits, lost bookings, or other indirect loss. Our total liability to you in any 12 month period is limited to the subscription fees you paid us during that period.

13. Law

These terms are governed by the laws of England and Wales.

14. Contact

support@servdo.com